PRIVACY POLICY

Please carefully read this privacy policy to understand our policies and practices regarding your personal data and how we will process that data. This privacy policy (“Privacy Policy”) applies to individuals (“you” or “Users”) interacting with Anabas Restaurant as users of the global Anabas Restaurant website (“Website”). This Privacy Policy explains how Anabas Restaurant collects, uses, and discloses your personal data. It also informs you how you can access and update your personal data and make certain choices about how your personal data is used.
This Privacy Policy encompasses our online data collection activities, including the personal data we collect through our Website, requests, newsletter subscriptions, and third-party social networks. Anabas Restaurant is committed to protecting the rights of individuals under the General Data Protection Regulation as well as the laws of Vietnam regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, as well as any current laws and regulations regarding the protection of personal data in Vietnam.

1. What is personal data?

Personal data (“Personal Data”) is information that can be used to directly or indirectly identify an individual. This definition includes a range of personal identifiers that make up Personal Data, including names, addresses, email addresses, identification numbers, location data, or online identifiers.

2. We use Personal Data from which sources and what Personal Data?

When you use this website, Anabas Restaurant will collect, use, and process any Personal Data that you provide to us and any information generated from the use of the website, such as IP address, date and time of website access, pages you view, etc. Please see below for each category of personal data that we collect, the methods of collection, and the retention periods for each category.

2.1 The information we collect

We collect information about You when You use our websites, contact our customer service representatives, fill out online reservation forms or information request forms, and provide Your information to our restaurant:

  • Customer contact information. Your Customer Contact Information is any information necessary to contact You and fulfill Your orders and requests such as Your name, address, phone number, and email address.
  • Customer reservation information. Customer reservation information is the information necessary for the restaurant to arrange and prepare for Your visit and requests. This information may include Customer Contact Information, the number of diners at the establishment, and the time of Your visit…

2.2 Email Adress

  • Method of data collection: Anabas Restaurant directly collects email addresses whenever you voluntarily provide information to us through websites including pages for (i) newsletter sign-up and (ii) inquiries.
  • Retention period: Until services continue or Users request data deletion.

2.3 COOKIES, LOG FILES, IP Adress

  • Data collection methods:
    ® Log files / IP address: When you access our website and you have not identified yourself (for example, through newsletter registration), our web server will automatically identify your domain name and collect web server logs. Examples of data collected in logs include IP address, referring page, date and time of website access, and accessed website.
    ® Cookies: Cookies are small data files that a website places on your device when you access it. Cookies are currently the best way to efficiently identify unique website visitors and understand how they navigate our services.
  • Storage duration:
    ® Cookies: please see section below “10. Cookies”
    ® IP address: 9 months or until the user requests deletion

3. What is the purpose of processing your Personal Data?

By using the Website, Anabas Restaurant will collect and process your Personal Data in accordance with this Privacy Policy. Your Personal Data may be used for the following purposes:

3.1 Browser/Webmaster

We use your Personal Data for administrative purposes, including to help us better understand how our customers access and use our websites and applications; provide reports to potential partners, service providers, regulatory agencies, and others; to perform and maintain security, copyright enforcement, fraud prevention, and other services designed to protect customers, partners, and us; and to enforce our policies, directives, and procedures.

3.2 Communicate

We use your Personal Data to communicate with you, including to respond to support requests or inquiries.

3.3 Advertising, Marketing and Promotions

Within the legal framework, we may use your Personal Data for marketing and advertising purposes, including communication via email. For instance, we may utilize your email address to send newsletters and promotional campaigns.

3.4 Research and development

We use your Personal Data for research and development purposes, including to improve our Website.

4. What is the legal basis for processing your Personal Data?

As a responsible restaurant, we need to have a lawful basis to collect and/or process your data. We usually rely on some reasons (reasons) to handle our business.
We process your Personal Data in accordance with the provisions set out in the applicable laws and regulations relating to data protection in Viet Nam. The legal basis for processing your Personal Data is:

4.1 In accordance with the obligation

When you subscribe to a particular service (e.g. travel newsletter) through the Website, the purpose of processing your Personal Data is primarily determined by that service and we will process the data yours so that we can provide that service to you.

4.2 Your agreement

This legal basis is relevant where the User has given consent to the processing of his or her personal data for one or more specific purposes. Where you have given your consent to our processing of your Personal Data for certain services through the Website, you may withdraw your consent at any time by following the instructions provided in registration process or by contacting us at carodongquan.29pct@gmail.com.

4.3 Legitimate interests

This legal basis is relevant when the processing is necessary for the legitimate interests pursued by Anabas Restaurant. In this case, we may not require your consent to use your data, based on our legitimate interest to do so, but we must inform you that we are doing so; examples of this include:

  • To analyze and optimize the Website.
  • To ensure the IT security and IT operations of Anabas Restaurant.
  • To prevent and investigate criminal behavior.

5. Who will receive your Personal Data?

Except for the following cases, Anabas Restaurant will not disclose Personal Data to any third party.

When Anabas Restaurant shares data with its agents, service providers, and advisors:

  • Our agents, service providers, and advisors (e.g., third-party service providers and advisors providing various types of products and services that we need such as IT maintenance and support, compliance and security services, etc.);
  • Outsourcing of Personal Data processing: Anabas Restaurant outsources the operation of personal data to the third parties listed below to enhance our services. The tasks entrusted by our websites are as follows. Anabas Restaurant stipulates necessary matters in accordance with relevant regulations to ensure that personal information is processed securely during the consignment of goods.
  • When Users agree to disclose in advance
  • When the law requires disclosure:
    • If the law and regulations require disclosure;
    • If required to disclose to law enforcement agencies or government agencies when necessary to comply with current laws.

6. Store or transfer your personal data

We use appropriate measures (described below) to keep your Personal Data secure and confidential. However, please note that these protections do not apply to information you choose to share in public areas, such as third-party social networks.

6.1 Who can access your personal data?

Your Personal Data will be processed by our employees, on a need to know basis, depending on the specific purposes for which your Personal Data has been collected (e.g. our employees responsible for sending the newsletter will have access to your data).

6.2 Measures taken in the operational environment

We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect Personal Data.

7. Security

We use technical and organizational security measures to protect the Personal Data we have under our control against manipulation, loss, accidental or intentional destruction and against access by unauthorized persons. Our security processes are continually enhanced as new technology becomes available.

7.1 Your rights involve personal obligations

You can exercise your data protection rights at any time

7.2 Access rights

You have the right to confirmation as to whether your Personal Data is being processed by Anabas Restaurant and, if so, what specific data is being processed.

7.3 Right to correct personal data

You have the right to change any inaccurate Personal Data relating to you.

7.4 Right to be Forgotten (Right to Error)

In certain circumstances, for example, when Personal Data are no longer necessary in relation to the purposes for which they were collected, you have the right to have your Personal Data erased.

7.5 Right to stop data processing

You have the right to restrict Anabas Restaurant’s processing of your Personal Data, for example where the processing is unlawful and you object to the erasure of your Personal Data. In such cases, your Personal Data will only be processed with your consent.

7.6 Rights to data capabilities

In certain cases provided by law, you have the right to receive Personal Data relating to you in a structured, commonly used and machine-readable format and/or transmit such Personal Data. to another data controller.

7.7 Subject rights and withdrawal of opinions

Please see below “Am I obligated to provide my Personal Data?”
To this effect, please contact Anabas Restaurant in writing by email at the following address: carodongquan.29pct@gmail.com or by sending a letter to the addresses below, enclosing copies of supporting documents prove your identity.
Anabas Restaurant, Head of Data Protection – Chief Privacy Officer: Le Tan Hao (Anabas Restaurant Communications Leader)

8. Right to make a data protection complaint

You also have the right to complain to a data protection authority, in particular in the Country of your habitual residence, your place of work or about an alleged breach of data protection law.
Am I obliged to provide my Personal Data?
At any time, you may object to the processing of your Personal Data or, where your consent is required, withdraw such consent by contacting us at carodongquan.29pct@ gmail.com .
However, please note that if you withdraw your consent, you may not be able to access and use certain information, features or services of the Site.

9. Cookie

9.1 What is cookie?

Cookies are small files that can be downloaded to your device when you access and use our website. They allow the website to recognize your device and store information about your previous choices or actions. We use cookies to record user preferences, enabling us to optimize the design of our website. They facilitate navigation and enhance user-friendliness of websites and applications. Cookies also help us identify the most popular sections on our website. This enables us to provide more accurate content tailored to your needs, thereby improving our service. Cookies may be used to determine if there is any previous interaction between us and your device. Personal details can be stored in cookies, provided you consent. For instance, cookies may be used to establish a secure online access condition so that you do not have to re-enter your user ID and password.

9.2 How can you clear or delete cookies?

If you choose not to accept cookies, you can still access and use our website. Most browsers automatically accept cookies. You can prevent cookies from being stored on your device by adjusting your browser settings to not accept cookies. Specific instructions for this can be found in your browser’s help section. You can delete cookies already stored on your device at any time. However, if you choose not to accept cookies that are necessary for providing the services our website offers, it may reduce the availability of those services. For statistical analysis purposes, we use analytics tools such as Adobe Analytics or Google Analytics.
– Chrome (Web / Mobile): https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en
– Internet Explorer: https://support.microsoft.com/ko-kr/help/17479/windows-internet-explorer-11-change-security-privacy-settings
– Safari: https://support.apple.com/en-us/HT203036
– Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
– Opera: https://help.opera.com/en/latest/security-and-privacy/#tracking

Data management office:
Chief Privacy Policy Officer: Lê Tấn Hảo (Anabas Restaurant Communications Leader)
ANABAS RESTAURANT – CÁ RÔ ĐỒNG QUÁN
Address: 29 Phan Chau Trinh, Minh An Ward, Hoi An City, Vietnam
Phone: 093 561 96 81
Email: carodongquan.29pct@gmail.com

10. Modification of Privacy Policy

Anabas Restaurant will update this Privacy Policy from time to time to reflect changes in our practices and services and also to comply with Data Protection Laws and Regulations. We will notify you of any significant modifications in the way we process your Personal Data.